Working with the right contractor is critical when it comes to your heating, ventilation, and air conditioning (HVAC) system. When this expert comes to your home, they need the knowledge, skills, and equipment to handle your HVAC system’s unique needs. That said, finding the right contractor isn’t always easy. We’ve explained the eight questions to ask potential HVAC contractors.
What Licenses Do You Have?
Licensed contractors meet state or local requirements for education, exams, and experience. These qualifications ensure they are knowledgeable about safety protocols, building codes, and HVAC-specific guidelines. Unlicensed contractors might lack the expertise to perform quality work, potentially risking your system and property.
In addition to having a license, the contractor should remain up-to-date on training and required certifications. Technology is ever-evolving, and the HVAC industry is no exception. A contractor who invests in ongoing education and stays current on new techniques and technologies will provide better service for your system.
How Much Experience Do You Have?
While experience isn’t the sole factor determining the quality of service, it does give you an idea of the contractor’s expertise and track record. An experienced HVAC contractor has likely encountered a wide range of issues, making them more equipped to handle any problems with your system.
Knowing how long a contractor has been in business shows their reliability and stability. A company that has been in business for a significant amount of time is more likely to stand behind its work and honor warranties.
Do You Warranty Your Work?
Another question to ask a potential HVAC contractor is whether they warranty their work. This is important because if something goes wrong with your system after repairs or installation, you want to be sure that the contractor will take responsibility.
Ask for warranty details, such as the type(s) offered. A labor warranty covers the workmanship involved in the project, while a manufacturer warranty covers defective equipment or parts. Understanding the terms and length of the warranty will give you peace of mind if any issues arise.
What Types of Services Do You Offer?
HVAC contractors often specialize in a range of services, including installation, maintenance, and repairs. Clarifying the scope of their services ensures that the contractor can meet all your HVAC needs now and in the future.
Installation Service
The contractor will install ductwork, electrical connections, and refrigerant lines while adhering to local building codes. If you buy a ductless system, they’ll mount an outdoor unit, connect it to the indoor air handler, and install any necessary wiring or plumbing.
After installing the HVAC system, the contractor should test it to ensure it works properly. Additionally, the professional should take the time to advise you on how to control and maintain the system; they can also answer any questions you may have about care.
Maintenance Services
Regular maintenance is crucial for keeping your HVAC system running smoothly. Ask potential contractors about their maintenance plans and what they include. A good plan should cover cleaning, inspection, and lubricating key components. Regular maintenance can also catch small problems before they escalate into costly repairs.
During maintenance service, the contractor should also check all areas of the unit to ensure it works properly. If they notice issues or necessary repairs, the expert should inform you before proceeding.
Repair Services
HVAC repairs are unavoidable at some point, and having a reliable contractor can significantly affect how quickly your system recovers. Contractors specializing in repairs can quickly diagnose issues like refrigerant leaks, clogged filters, or broken compressors.
Standard repair services address mechanical wear or electrical faults that disrupt system performance. Contractors should explain the repair process thoroughly, ensuring you understand the problem and the solution they recommend. Transparency is a strong indicator of reliability.
Pro Tip
Ask whether they offer 24/7 service for emergency repairs, especially if you want to establish yourself with a single contractor for all your HVAC needs. Your system can break at any time, and having a reliable HVAC contractor who can respond at any hour gives you peace of mind.
What Brands Do You Work With?
Some HVAC companies specialize in specific brands and models, while others work with various manufacturers. Ask about the brands the contractor works with to ensure they have experience and knowledge working on your particular system.
Do You Offer Care Memberships?
Care memberships are annual or monthly plans that offer special perks, discounts, and priority services for regular maintenance and repairs. This can be beneficial during peak season when HVAC contractors are in high demand. In addition, care membership can save you money on routine maintenance and unexpected repairs.
If the company offers membership, ask what they cover and how much they cost. Compare the benefits and prices to determine if they’re a good value for you.
Pro Tip
Style Crest’s Comfort Care membership plan allows you to proactively approach your HVAC system’s health. Our plan gives you priority service and helps you save money as you care for your unit.
Do You Offer Price Estimates?
Reputable contractors will not offer price estimates over the phone or on their website since every project and customer’s needs are unique. Instead, the professional should do an on-site inspection and provide you with at least one option for the best course of action. While they cannot give you a price of service over the phone, they may have one for the initial inspection; some companies waive or reduce this fee if you hire them to work on your HVAC system.
When requesting an estimate, ensure it includes labor costs, equipment fees, and potential add-ons. All estimates should be in writing so you can compare them across different contractors and make an informed decision; this also gives you a reference point in case of any discrepancies once work begins.
Avoid contractors who offer only verbal estimates, which could indicate potential hidden fees or lack of transparency. Your HVAC system is a part of your home and a significant investment, so you want to ensure you get the best value for your money.
How Long Do Jobs Typically Take?
Although a contractor can’t give you a perfect timeline for a project, an experienced contractor can provide you with a general estimate based on factors like project scope, materials needed, and their current workload.
For example, if you need only your HVAC system maintained, and there’s no damage or additional work needed, it may take an hour or two. However, if you need a new system installed, it could take an entire day.
Discussing job timelines also identifies whether the contractor has the resources to meet your deadlines. Contractors communicating clearly about schedules are more likely to deliver a seamless service experience.
Contact Us
At Style Crest, we believe in treating each customer’s home with the same care we’d give our own. Our HVAC company has over 50 years of business experience, giving us a thorough understanding of HVAC systems. Our contractors are happy to answer any questions about our licensing, experience, services, or pricing. Contact us today to keep your Florida home at a comfortable temperature.
